To help you, we have put our most frequently asked questions at your disposal. If you have any other questions, write to email@example.com
Before the order
What is Babylon Bookstore?
How to contact Librería Babilonia?
Is it mandatory to register?
Can I only process my order through the internet?
Is it safe to buy online?
Are all the books that appear on the web in stock?
What is the price policy of Babylon Bookstore?
Can you buy a book that does not appear on the website?
What is a promotional code and how should I use it?
Where can I find a promotional code?
During the order
Is VAT included in our prices?
Can I put a delivery address different from the invoice address?
Can I know the shipping costs before buying to adjust my budget?
Do I have to pay taxes to buy at Babylon Bookstore?
How can I pay at Babylon Bookstore?
It’s the first time I make a purchase online and I’m afraid to use my credit card on the web. Is online payment really safe?
What data do I need to make the bank transfer or money order to Librería Babilonia?
Once the transfer or postal order is made, should I send a receipt to Librería Babilonia?
How long will it take to receive my order?
If I make the payment by bank transfer or money order, how long will I receive my order?
How can I know if my order has been made correctly?
How much time do I have to return the product if it is not to my liking?
What happens if I’m not at home in the delivery?
Is a purchase invoice received?
Can I follow the status of my shipment?
What is Babylon Bookstore? Go up
Babylon Bookstore () is a project of Abaco, Andalusian Art and Crafts, with CIF B-18509612 and registered in the Commercial Register of Granada, volume 858, book 0, folio 12, section 8, sheet gr 14 916, registration 2, for marketing on the Internet of the books of Editorial Comares, Editorial Tirant Lo Blanch and other prestigious publishers.
How to contact Librería Babilonia? Go up
Currently has three different ways to contact us. If you want to place an order through a different route to the web you can use the telephone 902 005 337 or go to the email address firstname.lastname@example.org . For any other type of query you can go to the same telephone number, by email at email@example.com or using the query form on our website.
Is it mandatory to register? Go up
Only to make a purchase is it necessary to register as a user of the website. To register, only the minimum data are required to make the purchase and maintain contact with our customers during said process and after sales. In addition, the file with the personal data of our clients is registered with the Spanish Agency for Data Protection.
Can I only process my order through the internet? Go up
No, in Librería Babilonia we have the telephone 902 005 337 so that you can place your order in this way if you wish.
Is it safe to buy online? Go up
Of course. Buying online using a credit card is just as safe or even more than paying in a conventional establishment. When making the payment our website connects through a secure gateway with the bank’s website, the latter being responsible for collecting the data from your card. If you prefer, in Librería Babylon we have alternative methods to make the payment of your orders. Check our payment methods.
Are all the books that appear on the web in stock? Go up
Yes, Libreria Babilonia is updated every day to keep its catalog updated. Even so, there is the possibility that the number of orders exceeds the number of units in stock of any book, in which case the customer would be notified once the order is placed. If you have any questions about any product, please contact us at 902 005 337 or by email at firstname.lastname@example.org
What is the price policy of Babylon Bookstore? Go up
Babylon Bookstore strives daily to offer the most competitive prices in the market. If you find one of our books at a lower price in another Internet portal, we would appreciate it if you would inform us by sending an email to email@example.com .
As a result of market fluctuations, the prices indicated on our website may be subject to change without prior notice.
Can you buy a book that does not appear on the website? Go up
Yes, contact us and tell us what title you want to acquire. If possible, we will look for it and send it to you in the same way as any of the titles that are currently in our catalog.
What is a promotional code and how should I use it? Go up
A promotional code is a code that allows customers to benefit from interesting discounts or special services. To use a promotional code you only have to enter it during the purchase process in a box for this purpose.
Where can I find a promotional code? Go up
Librería Babilonia offers promotional codes, applicable to the entire catalog of the store or only to a series of selected titles. These codes can be found on the websites of our partners, in specialized magazines or in our newsletter.
Is VAT included in our prices? Go up
Because we are trusted by customers from all over the world, the prices of our products do not include VAT. This tax – like tariffs for residents in countries outside the European Union – is automatically calculated in the purchase process. In this way, you will always know exactly what your purchase will cost. Likewise, the shipping costs are not included and are calculated in the same way.
Can I put a delivery address different from the invoice address? Go up
Of course, you can put a delivery address different from the invoice address without any problem.
In the purchase process, one field appears for the buyer and another for the receiver.
Can I know the shipping costs before buying to adjust my budget? Go up
Of course, before confirming your order you will have the possibility to see the total amount of the same, including shipping costs and relevant taxes that will be applied to you.
Do I have to pay taxes to buy at Babylon Bookstore? Go up
Yes. Same as in any physical store. In general terms, we can say that purchases made within the European Union must pay VAT and those that are made outside it will only pay to Libreria Babilonia the costs of the Spanish customs tax; Thereafter, they must liquidate the tariffs that each country requires. Our program automatically calculates VAT and customs expenses, taking into account all exceptional situations, such as the Canary Islands, Ceuta and Melilla, which although they belong to the EU, the purchases made in these territories do not pay VAT.
How can I pay at Babylon Bookstore? Go up
Babylon Bookstore offers several payment methods for you to choose the one that best suits you. You can choose to pay for your order in the following ways:
Credit card , the payment is made in a totally secure and immediate way. Your order is sent as soon as possible.
Bank transfer , if you decide to use this payment method you must go to your bank to send to Babylon Library the amount of your order. The necessary data to carry out the transfer are shown during the purchase process. Your order will be sent after receiving the payment. If you wish you can send us the proof of the transfer to accelerate this process.
Money order , if you decide to use a money order to pay for your order you must go to a post office to send the amount of it to Librería Babylon. The necessary data to send the money order can be found during the payment process. Your order will be sent after receiving the payment. If you wish you can send us the receipt of the money order to accelerate this process.
On delivery , the shipments made to Spain can be paid at the time of picking up your order. It is only possible to pay the amount by cash.
PayPal , allows you to pay securely through your payment gateway with your credit card or directly charged to your account, you choose the way that suits you. To benefit from the payment method with PayPal you must first register for your service at the address http://www.paypal.com
You can see more information about payment methods here.
It’s the first time I make a purchase online and I’m afraid to use my credit card on the web. Is online payment really safe? Go up
Completely safe. The data of your card is only entered on the bank’s website and will never be requested anywhere else on the website or by email. When making the payment, our website makes a secure connection with Caja Rural’s payment service. At no time is the credit card number collected or stored by Babylon Library.
What data do I need to make the bank transfer or money order to Librería Babilonia? Go up
The necessary data to make the bank transfer or money order appear during the purchase process. Do not forget to write down the number of your order in the field concept to be able to manage your shipment in the most efficient way possible.
Once the transfer or postal order is made, should I send a receipt to Librería Babilonia? Go up
No. It is not necessary to send proof of the bank transfer or money order. Once the transfer has been registered, we will proceed to the automatic shipment of the product, that is to say, about 3 or 4 days after having made the purchase.
If the beneficiary of the bank account that makes the transfer is different from the person that appears on the invoice, you must send the proof of the transfer to firstname.lastname@example.org
How long will it take to receive my order? Go up
Depends on the payment method used and the selected delivery address. If you decide to pay using credit card, PayPal or cash on delivery your order will be sent almost immediately upon receipt of the amount thereof. To know the time of arrival of your order according to the delivery address see our section: shipping orders.
If I make the payment by bank transfer or money order, how long will I receive my order? Go up
A bank transfer takes about 2 or 3 days to register and a money order around a week. Once the amount of your order has been received, we will proceed with the delivery of it almost immediately. To know the time of arrival of your order according to the delivery address see our section: shipping orders.
How can I know if my order has been made correctly? Go up
Once your order has been made correctly you will receive an email with detailed information about it. Save this email for future reference and do not forget to keep in mind the order number to communicate with Babylon Library. Through your account you can access your purchase history where you should see all the orders that you have made correctly.
How much time do I have to return the product if it is not to my liking? Go up
Libreria Babilonia undertakes to refund the amount of any purchase provided that it is notified of the return within 7 calendar days of receiving the shipment and the product is returned in perfect condition and with the original packaging and documents. Librería Babilonia will be responsible for one-way postage, but not the return postage, which according to Spanish law are the responsibility of the customer. Once the status of the product is verified, we will proceed to refund the amount by card, bank transfer or PayPal, depending on the method used for payment.
Once the delivery period has passed (7 calendar days), only a refund will be accepted if the product is defective, but the customer will be responsible for the transportation expenses due to the expiration of the return period.
What happens if I’m not at home in the delivery? Go up
You do not have to stay at home. If you are not, our transport agency will leave you a notice so you can contact them and arrange delivery, without additional costs. Therefore, we advise you that the purchase did not stop filling in the contact telephone box. Also in comments you can give us the delivery instructions you want. When you send your order you will receive an email to be prepared.
Is a purchase invoice received? Go up
Of course, each order is accompanied by your respective invoice. If you wish to receive it in advance, we will gladly send it by e-mail. Logically, if it is a gift, we will send the invoice to the buyer, but not to the recipient of the product.
Can I follow the status of my shipment? Go up
Of course, request the tracking number of your order to email@example.com and we will gladly give you the instructions to check the status of it.